Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What is preflighting?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- What is preflighting?
FlightCheck Professional is the award-winning prepress application that sets the standard for preflighting. This advanced, stand-alone solution has saved the printing industry millions of dollars in reprocessing costs. FlightCheck Professional scans a wide variety of file types including QuarkXPress, PageMaker, Illustrator, Photoshop, InDesign, FreeHand, CorelDRAW and PDF by using a simple drag and drop interface to warn you of over 150 potential problems, easily and automatically. Documents on a computer screen will not reveal hidden problems such as incompatible graphic elements or font types. FlightCheck Professional investigates native document files even without the application that created it, avoiding the "eyeball method" of evaluation.
• FlightCheck Professional verifies critical elements, such as colors, fonts and images assuring validity.
• FlightCheck Professional reports a menu of possible problems like missing images or fonts; even fonts in EPS files.
• FlightCheck Professional is a must have for printers, service bureaus and publishers; it dramatically improves your workflow and your bottom line.
- How long does it take for you to complete my order?
The length of time required depends on a number of variables. If you have a particular project in mind, please contact one of our representatives for an accurate order completion date.
- What is a "proof"?
A proof is a way of ensuring that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on proofing media which can delivered to you in person.
On multiple color jobs, we can produce a low resolution color proof to show positioning, and a high resolution color proof to show how the colors will reproduce.
- Why do I need to look at a proof if I've already given you everything I need to have done?
Proofs are done for several reasons. First, the proof allows us to be sure that we have all of our required settings correct (ex: trim, bleeds etc). Second, the proof allows you to see an acccurate reproduction of what the printed sheet will look like. The final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes, it is best to review a proof for any new project.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form.
Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our estimators or customer account representatives. You could also e-mail us your specifications.
