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Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need, call 888.272.9774 or contact us at at any time.

  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. How do I go about getting an estimate from you?

    We suggest you use our online estimate request form.
 Otherwise, the best way to ensure we get all the information necessary to do an accurate quote is to give us a call and talk with one of our estimators or customer account representatives. You could also e-mail us your specifications.

  3. How long does it take for you to complete my order?

    The length of time required depends on a number of variables. If you have a particular project in mind, please contact one of our representatives for an accurate order completion date.

  4. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  5. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format

    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, select Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  6. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  7. What is a "proof"?

    A proof is a way of ensuring that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on proofing media which can delivered to you in person.

    On multiple color jobs, we can produce a low resolution color proof to show positioning, and a high resolution color proof to show how the colors will reproduce.

  8. What is preflighting?

    FlightCheck Professional is the award-winning prepress application that sets the standard for preflighting. This advanced, stand-alone solution has saved the printing industry millions of dollars in reprocessing costs. FlightCheck Professional scans a wide variety of file types including QuarkXPress, PageMaker, Illustrator, Photoshop, InDesign, FreeHand, CorelDRAW and PDF by using a simple drag and drop interface to warn you of over 150 potential problems, easily and automatically. Documents on a computer screen will not reveal hidden problems such as incompatible graphic elements or font types. FlightCheck Professional investigates native document files even without the application that created it, avoiding the "eyeball method" of evaluation.
    • FlightCheck Professional verifies critical elements, such as colors, fonts and images assuring validity.
    • FlightCheck Professional reports a menu of possible problems like missing images or fonts; even fonts in EPS files.
    • FlightCheck Professional is a must have for printers, service bureaus and publishers; it dramatically improves your workflow and your bottom line.

  9. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  10. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

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